Personal Data Protection Notice

Sea Sea Adventure / Sea Sea Semporna  仙本那好康 under Dlearn Adventure Sdn. Bhd.

In accordance with the Personal Data Protection Act 2010 (PDPA) that came into force on 15th November 2013,

we, Dlearn Adventure Sdn. Bhd. (operating as Sea Sea Adventure / Sea Sea Semporna), wish to inform all customers and prospective customers that we value and protect the privacy of your personal data.

Through this notice, we aim to help you understand how your personal data is collected, used, processed, and disclosed, as well as the precautions we take to ensure its confidentiality and security.

1. Collection of Personal Data

When you engage with us — whether to make inquiries, bookings, or payments — we may collect your personal information through various means, including email, phone calls, WhatsApp, online forms, or in-person visits.
This is necessary to ensure your travel packages, resort stays, or related services are processed efficiently and accurately.

2. Nature of Personal Data

“Personal Data” refers to any information that identifies you as an individual, including but not limited to:
your name, NRIC/passport number, date of birth, nationality, gender, contact number, email address, home address, travel details, and bank/payment information.

3. Purpose of Collecting Personal Data

Your personal data may be collected, used, or shared for the following purposes:

To process your booking, resort reservation, or transport arrangement

To issue invoices, receipts, and booking confirmations

To fulfil contractual obligations with our resort and tour partners

To update you on booking status, schedule changes, or promotions

To comply with legal and regulatory requirements or court orders

4. Consequences of Not Providing Personal Data

Failure to provide the required personal information may result in:

Inability to process or confirm your booking

Inability to arrange transfers or other requested services

Failure to update you on booking status, pricing, or schedule changes

Inability to provide customer assistance or respond to emergencies

5. Disclosure of Personal Data

We may disclose your information only to trusted parties involved in fulfilling your travel arrangements, such as:

Partner resorts, hotels, or tour operators

Transport providers (boats, vans, etc.)

Government or regulatory authorities (if required by law)

Financial institutions or payment processors

Professional advisers (auditors, insurers, legal representatives)

We do not sell, rent, or trade your personal information to any unrelated third party.

6. User Consent

By providing your personal data to us, you are deemed to have read, understood, and consented to our collection, use, and disclosure of your personal information for the purposes outlined above.

7. Data Retention

Your personal data will be retained only as long as necessary to fulfil the purpose of your booking or as required by Malaysian law.
After that period, your information will be safely disposed of or anonymized.

8. Security Measures

We implement appropriate security measures to protect your personal data from loss, misuse, unauthorized access, or disclosure.
Only authorized staff and partners who require the information to perform their duties are granted access.

9. Rights of Access and Correction

You have the right to access, update, or correct your personal data held by us.
To do so, please contact us via support@seaseaadventure.com
or WhatsApp at +6010-210 1798.
We will respond within a reasonable timeframe in accordance with PDPA guidelines.

10. General

We may update this notice from time to time in line with changes to laws or company practices.
Any revisions will be published on our official website and will take effect immediately upon posting.

Yours faithfully,
Dlearn Adventure Sdn. Bhd. (Sea Sea Adventure / Sea Sea Semporna)
 support@seaseaadventure.com
+6010-210 1798